Privacy Policy
We respect your privacy and aim to handle your information responsibly.
Last updated: 24 September 2026
1. Introduction
This Privacy Policy explains how Tyagione and the TyagiFix platform may collect, use, store and protect information when you use our website, application or related services.
2. Information We May Collect
Depending on how you use TyagiFix, we may collect information such as:
- Name and contact information
- Email address
- Mobile phone number
- Service address
- Location information when required for service matching
- Account and booking information
- Payment-related information handled through supported payment providers
- Reviews, ratings and customer support messages
- Information provided by technicians during verification
3. How We Use Information
Information may be used to:
- Create and manage your account
- Process service requests and bookings
- Connect customers with relevant service professionals
- Calculate or communicate applicable service charges
- Provide customer support
- Send important account and booking notifications
- Improve the platform and user experience
- Detect fraud, abuse or unauthorized activity
4. Location Information
Location information may be used to identify service availability, estimate technician distance and connect customers with professionals serving the relevant area.
Location access may depend on the features you choose to use and the permissions provided by your device or browser.
5. Information Shared With Service Professionals
When you request a service, certain information necessary to fulfil the booking may be made available to the assigned service professional.
We aim to limit the information shared to what is reasonably required for the service and booking process.
6. Payment Information
Online payments may be processed through third-party payment providers. Payment card or banking credentials may be handled directly by the applicable payment provider according to its own privacy and security practices.
7. Cookies and Similar Technologies
TyagiFix may use cookies or similar technologies to maintain sessions, remember preferences, improve functionality and understand how users interact with the platform.
8. Account Security
We take reasonable technical and organizational measures intended to protect account information from unauthorized access, alteration, disclosure or destruction.
However, no internet-based service can guarantee absolute security.
9. Data Retention
Information may be retained for as long as reasonably necessary to provide services, maintain records, resolve disputes, comply with applicable legal requirements and protect the platform.
10. Technician Information
Service professionals may provide professional information, service categories, experience details and verification documents.
Information required for customer decision-making may be displayed on the professional's profile, while sensitive verification information should be handled separately and with appropriate access controls.
11. Third-Party Services
TyagiFix may use third-party services for functions such as maps, payments, messaging, analytics, hosting, notifications or other technical services.
Such providers may process information according to their respective terms and privacy policies.
12. Your Choices
Depending on applicable law and the features available on the platform, you may have rights relating to your personal information, including requesting access, correction or deletion.
13. Children's Privacy
TyagiFix is intended for users who are legally able to use the services. We do not knowingly seek to collect personal information from children in violation of applicable law.
14. Changes to This Policy
This Privacy Policy may be updated from time to time. Any revised version will be published on this page with an updated date.
15. Contact Us
If you have questions or concerns regarding this Privacy Policy, please contact TyagiFix support.
Email: support@tyagifix.com